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travel tech insights

How to Use the Power of Travel Booking Engines

Travel agents in today’s travel industry are in something of a precarious position. To remain competitive with online travel companies, travel review websites, and travel and tourism social media platforms, agents must provide streamlined levels of customer service based on speed and convenience while at the same time offering travelers the personalized touch they desire from interacting on a one-on-one basis with a human being. Walking the line between efficiency and individualized service can great stress on agents as they attempt to manage several tasks and priorities during a single transaction, which can result in errors or gaps in process management that impact multiple touch points across an agency’s value chain.

This is where travel booking engines can help travel agents cut the complexity. Because booking engines provide travel agents with the real-time capability to analyze, review, modify, or even suggest bookings, agents can significantly reduce the potential for errors often associated with high-volume tasks, which in turn provides greater levels of agility and efficiency with the products and services they offer. Travel booking engines also decrease the amount of human intervention necessary during the booking process, which allows travel agents to invest more time and resources in providing travelers with the personalized touch they seek when working with an agent.

Topics: Online booking systems Travel booking systems travel software for agencies internet booking engine Travel booking engines

The Connectivity of Travel: Top Technologies

Travel and tourism are both ostensibly about making connections, whether it be with the people you meet during your journey or with the culture and landscape of your destination. It’s about creating dynamic, symbiotic experiences that come with learning about new people and places with similarities and differences from your own life experience.

Which is why is make sense that the travel industry is built on connections and interactions between several different entities throughout a travel company’s value chain to provide the very best value and experience for customers. A complex distribution system of retail travel agents, travel service wholesalers, and local tourism agencies who contract with wholesalers all work to provide travelers with the knowledge, products, and services to ensure a smooth, hassle-free travel experience.

Topics: travel technology Travel Distribution Channels Reseller networks travel booking system internet booking engine