travel tech insights

Fees management rules set-up and their impact on your business profitability

Get your financials right! You know very well the range of commercial agreements that you have with your corporate customers and how complex they can become. Also, a smart and accurate set up and management of service fees, commissions and discounts will have an impact on your business long-term profitability. Most likely, you have a diversity of service fee models – whether in terms of the amounts charged, type of service for which you are charging, type of operation performed (for ex. in case of air tickets – issue, change, refund etc.). As these service fees are a valuable source of revenue, you as a TMC, should be strict when applying fees, discounts and commissions.

Topics: travel erp Travel Management Company TMC travel agency management travel process automation TINA process automation

Cutting the Complexity: The Importance of A Travel ERP Solution

Today’s global travel industry is awash in complex actions and tasks travel management companies must undertake to remain competitive and acquire and retain customers. But with so many players in the travel and tourism landscape - travel agents, tour operators, and more - customers too can find themselves struggling to navigate the wealth of options, methods, and modes when it comes to researching, comparing, and completing bookings. While the needs of the customer and TMC might vary, the desire for responsive, agile, and transparent operational platforms is key.

This is where a travel ERP solution is an important value proposition on both sides of the equation, for TMCs and customers alike. The capacity of a travel ERP solution to automated workflows and back-office tasks, and fast, accurate invoicing and documentation reduce headaches for both parties by streamlining once manual, time-consuming activities and providing TMCs and customers with greater visibility across each touch point of the value chain.

Topics: travel erp Travel Management Company TMC travel erp system

Has Real Disruption & Opportunity Hit the Travel Management Company?

During the past decade it has certainly seemed to be the case that disruption has been experienced to a far greater degree on the leisure side of travel rather than business side. Leisure travel has been impacted by OTA and witnessed the role of the travel agent - though still a force now – reduced in decision-making influence to that of friends, family and social media.

Topics: Travel Industry travel erp Travel Management Company TMC TINA process automation dcs plus Business Process Automation

Is Your Travel Management Company Positioned for Growth?

Like every other sector of the travel industry, steady growth in business travel doesn’t necessarily translate into increased sales for every travel management company (TMC). The travel sector is challenging because the business model is complex and competition is fierce.

Topics: Travel Industry travel technology Travel Management Company TMC Business Traveler Travel Policy

How a Travel Management Company controls Business Travel Costs (Part 2)

Part 1 of this series explored why controlling the cost of employee travel is difficult due to issues that cannot be eliminated and are not easily handled. Part 1 also discussed why these difficulties often lead organizations to use travel management companies (TMC) for their business travel -  with their responsibilities ranging from administering corporate travel policies to booking employee business trips.

Topics: travel technology Travel Management Company Business Travel TMC Travel Policy Travel Costs Corporate Travel