Today’s global travel industry is awash in complex actions and tasks travel management companies must undertake to remain competitive and acquire and retain customers. But with so many players in the travel and tourism landscape - travel agents, tour operators, and more - customers too can find themselves struggling to navigate the wealth of options, methods, and modes when it comes to researching, comparing, and completing bookings. While the needs of the customer and TMC might vary, the desire for responsive, agile, and transparent operational platforms is key.
This is where a travel ERP solution is an important value proposition on both sides of the equation, for TMCs and customers alike. The capacity of a travel ERP solution to automated workflows and back-office tasks, and fast, accurate invoicing and documentation reduce headaches for both parties by streamlining once manual, time-consuming activities and providing TMCs and customers with greater visibility across each touch point of the value chain.