travel tech insights

3 Ways Travel Agents Benefit from Database Mapping

Think about the idea of a closet organizer: A device with a pre-built structure where you can easily view, store, and retrieve any number of clothing items from shoes to gloves to hats. A closet organizer not only helps you keep your closet space neat and tidy, but it also helps you know at any given time what clothing items you have on hand, in what condition, and what items you lack and may need to acquire given the time of year.

The way a closet organizer helps you assess your wants and needs for clothing functions very similar to  continuously cleaning and mapping their content databases for travel agents. Much like how your organizer keeps you up to date on your clothing inventory, content database mapping is a critical function for agents to ensure updated, accurate information about the products and services available from suppliers and for customers. Continuously mapped databases also ensures travel agents won’t miss out on the latest and greatest offers from suppliers, book inaccurately allocated hotels or accommodations, or be bogged down by slow search response times in their booking engine, travel ERP suite, or other technologies.

Topics: back office automation travel back office Databases Static databases Content mapping content matching

Putting the Back Office First: How Travel Companies Should Embrace Automation

The back office. It’s a curious space - akin to a No Man’s Land - within the travel industry that doesn’t receive much play or attention either from travel companies or those operating within the tourism sector. In today’s world, an interesting dichotomy of focus has developed within the travel industry as to how travel companies direct their resources: Customer-facing activities such as managing customer relations via social media, or optimizing the services and products offered by deploying software solutions in conjunction with suppliers or distributors.

The back office, however, where a majority of a travel company’s operational activities such as invoicing, procurement, and payroll are housed, is often overlooked by travel companies as they work to remain competitive and profitable in the aforementioned customer-facing arenas.

Topics: erp travel erp back office automation travel back office

Is your Travel ERP System Designed to Support Growth?

Whether you’re a travel agency, a tour operator or a travel management company, you face the challenge of a changing travel market and the sobering reality that your competition is not standing still. In order to grow, your company has to aggressively find new product and service opportunities, adjust quickly to changing economic conditions and stay ahead of competitor strategies. The travel industry is complex and no single operational dimension will be the deciding factor for how well these challenges are met, but certainly a company’s software system will play a major role.

Topics: Travel Industry travel technology travel erp Travel Management Company travel agency travel erp system travel back office