travel tech insights

How Technology is Reshaping Corporate Travel

One of the most disrupted segments in today’s travel industry is corporate or business travel. Because business moments and opportunities are no longer restricted to what happens in the office or boardroom on a 9 to 5 basis, corporate travelers are having to travel and engage in business activities in more unconventional, unprecedented ways. For example, a business executive could begin a business transaction on a conference call in the morning and then fly to a partner’s headquarters to finalize the deal the very next day. This rapid acceleration of business practices means corporate travelers need more agile, responsive, and visible products and services from the travel companies with which they choose to work.

This is where new technologies has become a core driver in efficiency for both corporate travelers and the travel companies that service this burgeoning demographic.

Topics: travel technology Business Travel Business Traveler Corporate Travel

Essential Software Features for Today’s Tour Operators

If there’s one segment of the travel industry most impacted by trends or fads in today’s travel landscape, it’s tour operators. Because tours, activities, and other excursions can vary widely depending on location, supplier networks, and customer demand, the tour operator facet of the travel industry is a variant rich enterprise which can result in increasing complexity when it comes to sourcing products and services. Plus, the recent push for individualization, personalization, and unique tour and travel experiences means tour operators must deploy powerful software solutions to meet the needs of a fluctuating customer base that craves authenticity in how and where they travel.

As one can imagine, the drive for more intimate, specifically-tailored tours and activities and the growth of new and emerging markets across the globe - not to mention the continued fragmentation of the travel industry’s customer pool - means tour operators must work harder than ever before satisfy customers and grow their businesses.

Topics: travel technology Tour Operator Software Tour Operators Booking engines tour operator solution

Has the Future of Travel Agents Already Arrived?

The digital revolution in today’s travel industry has been a truly disruptive force in the way travel agencies source bookings, packages, and products and position these travel options for customers. Whether through the development of mobile apps, online marketing campaigns or platforms, or intelligent, integrated travel ERP or booking engines, travel agents have embraced technology and ideas many industry experts speculated would not arrive in earnest for years to come.

This poses the question: Has the future of travel agents already arrived? Have travel agents adopted and incorporated technologies and strategies in such a way that the future of the traditional travel agent is now? It’s an interesting question when you take into account where many analysts believe where the travel industry will be by 2020. The development of new markets, continued push for faster, more powerful technology, and an ever-crowding field of industry players are key indicators as to what the future of travel might resemble. Yet, even so, many of today’s travel agents are already much ahead of the curve in terms of realizing this future and leveraging current technology and strategy to bring 2020 closer to 2017.

Topics: travel technology travel agent travel agents global travel industry

The 2016 Travel Industry By the Numbers

In a recent entry, we recounted 2016 by looking at some of the biggest trends and storylines of the last year in order to get a glimpse of where the travel industry may be headed in the next 12 months. While many of these narratives are compelling in that they paint a portrait of a complex global industry poised for continued growth, they fail in some sense to show just how impactful 2016 was in terms of hard figures. To put it bluntly, numbers matter and numbers don’t lie, especially in today’s travel landscape where travel companies must work harder than ever before to remain competitive and viable.

Whether you’re discussing the total number of dollars spent globally on inbound travel or the percentage of millennial travelers entering the market for the first time, 2016 presents some fascinating statistics that travel companies and tour operators should pay close attention to as they ramp up for the coming year. Because so much of the travel industry relies on actionable data, these year-end figures and projections perhaps reveal more of the story of 2016 than the trends and stories themselves.

Topics: Travel Industry travel technology travel trends 2016 2017 Travel stats

Looking Ahead: Travel Trends to Watch in 2017

Ask anyone within the travel industry about how impactful 2016 was and you’ll likely get a spirited answer about the number of trends, technology innovations, and shifts in customer demographics. To be sure, 2016 was a landmark year for the global travel industry in which travel agencies, tour operators, suppliers, and others across the value chain experienced significant changes in the way they operated internally and externally. The continued rise of mobile apps and functionality, further development of integrated travel ERP systems, and evolution of emerging markets made 2016 one of the most influential 12 month spans in recent memory.

But with all this development and maturation, where does the travel industry go in 2017? How do travel agencies, tour operators, and others within the travel landscape build on the progress and successes made during 2016? What are the challenges, opportunities, and trends these major players are likely to encounter during the next months? These are the questions being asked by everyone from CEOs of hotel groups to small, independent travel agencies as the industry prepares for what looks to be another busy year.

Topics: travel technology travel trends 2017