<iframe src="//www.googletagmanager.com/ns.html?id=GTM-T6CVKX" height="0" width="0" style="display:none;visibility:hidden">

I am a Professional Congress Organizer

dcs plus solution for PCO's

 The Travel Services Management solution that we created for all congress organisers has two goals:

  • to offer a simple automatic booking process for both you and your congress attendees
  • to give you the right tools to maximize the profit for each congress

We know that managing the logistics of a congress is a multi-step process that requires a lot of resources and attention, so we found a way to remove the hassle brought by the accomodation part. This is why we designed a full automatic solution starting from dcs plus enterprise products TINA, TBS and AIDA. The solution is being used by one of the biggest congress organisers in the world, Kenes Group.

'[...] Choosing dcs plus platform proved to be the right tech  investment decision - we discovered innovative capabilities in a complex platform able to deal with so many scenarios and situations found in the daily operation of a global PCO.[...]

Kenes International

Uzi Drori, Director of Information Systems – Kenes International

How it works?

Imagine a standard booking process, split in the following steps:

Standard-travel-booking-steps

Even though it looks very simple on the outside, the travel services management part of the congress organisation can bring a lot of hassle. One of the main reasons for this is the fact that large congresses usually need a lot of accomodation units, and all the reservations are performed in a short period of time. This is where each PCO encounters the first issues with the accomodation:

  • the need for a large number of accomodation units
  • high prices for the accomodation
  • high number of employees needed to service the increased number of requests for a short time

We have addressed each of this problems:

Solving the need for a large number of accomodation units - If you need a lot of rooms to be available in a short period of time, the solution is to ask for these rooms to a large number of suppliers. This is why the solution includes an aggregation engine, in which you can add content from most of the largest wholesalers. Each search is sent to all the suppliers connected, so your customers will see the best available offers and availability from all suppliers.

Solving the issue with high prices for the accomodation - One way to maximize the revenue from the congress and make your customers happy is to make sure that your attendees find a place to stay that is both available and convenient. You can make sure that this happens by signing contracts with the accomodation units and serving the rooms directly from your own inventory. All hotels are unified in a single list, displaying rooms from both your own inventory and wholesalers. Moreover, you can push your own hotels up in the list, add them as recommeded or display only rooms from your own inventory for particular congresses.

Solving the need for more employees - The solution runs full automatic. Once you created the congress page, the atendees search for rooms, select the nearest hotel to the venue, pay using their credit card and receive both the room voucher and the invoice automatically, on their e-mail address. Everything is a lot simpler for you and your attendees.

travel-booking-process-for-a-PCO

 

We know that each congress is different, so we included a lot of features that help you keeping them organized: 

  • Add banners for the main sponsors on the dedicated congress page
  • Keep the search/ booking process as simple as possbile for attendees by adding congress start/end dates and default search dates
  • Add information about the congress venue - the system automatically calculates the distance from all hotels to the venue, so your attendees will be able to find the nearest hotel that has available rooms

Each congress has its own regulations so we make sure that you can meet all standards:

  • enable/ disable possibility to search 4*, 5* hotels depending on regulations per congress
  • enable/disable the possibility to search occupancies with children per congress
  • create reports per each congress
  • add a different payment/ bank account for each congress.

Want to discuss with our experts about how dcs plus' solutions are helping PCOs in their activities?

Contact Us