ARIA is where your travel agents and AI agents work every customer request, side by side. One queue for every channel, the trip on every ticket, and specialist AI agents that do the work, not just suggest it.
Six overwater villas with direct LHR–MLE flights on 12 Feb, returning 22 Feb. Four are inside the budget, two are upgrades above it.
OFR-88102Maldives 12–22 Feboperational efficiency growth agencies can achieve with ARIA
desk for every channel and every request
levels of AI autonomy, set by you
Your customers expect answers at consumer-app speed. Most agency operations still run by hand, between mailboxes, spreadsheets and platforms.
Requests sit in personal mailboxes. When someone is out, so is the customer.
Agents read, sort and re-key destinations, dates and travellers by hand, request after request.
Managers find out a request was missed when the customer chases.
Generic helpdesks have no idea what a trip or a PNR is. AI tools outside the daily workflow rarely get used.
ARIA brings all of it into one place: every request becomes a shared ticket, and AI works on it from the moment it lands.
See howFour things change the day your team moves to ARIA.
Every message, request and system event lands in ARIA as a ticket, with the thread, attachments and customer matched automatically. Nothing is lost in a personal inbox again.
AI sets the type, priority and labels, pulls destination, dates and travellers to the top of the ticket, and drafts the reply in your agency's writing style and your customer's language.
“Hi, we'd like a hotel in Lisbon from 12 to 19 July for two adults and our son. Could you send options this week?”
Specialist AI agents join the ticket like colleagues. A routing rule or a teammate hands them the request, they do the job, and they post the result back on the ticket for your team.
The rule already started the Offers Agent on this one. For the record: repeat customer, they stayed in Hersonissos last year and loved it, budget about 3,500 GBP for the four of them, a direct flight from London Gatwick is a must.
Eight all-inclusive hotels with direct LGW-HER flights on 7 Aug, returning 14 Aug. Prices are per family for the whole stay, flights and transfer included. Six are inside the 3,500 GBP budget; two are 5-star upgrades above it. Each hotel carries its photos, rating, why it was picked and the room table with the refund rule.
You decide how far AI goes, per agent and per request type. Start with AI drafting and people sending. Move up as trust grows. Any human action pauses the AI, and nothing goes out unless your rules allow it.
Built for travel, connected to your inventory, and working inside the same tickets as your people.
Builds ready-to-send flight and hotel offers from your travel content: ranked options, photos, ratings, why each one was picked, room tables and refund rules, matched to the customer's budget and brief.
A helpdesk with a chatbot is not an AI-native agency. ARIA understands trips, travellers and bookings from the first email.
Handle more requests across more channels with the team you have, and put your people where their expertise earns margin.
One shared queue, AI sorting and drafting, and agents that do the repetitive work. See who owns what at any moment.
ARIA runs where your team already works: Microsoft 365, Outlook and the dcs plus platform. AI stays inside rules you control.
ARIA shows cost per ticket and how the work splits between AI and people, by request type. Know where AI is paying off and where to turn the dial next.
A live demo with your team's real inbox scenarios. Bring your hardest requests.
The future of travel agencies runs on AI. Starting today, yours can too.