ebooking center and dcs plus
Destination Management Company in Lebanon

Ebooking Center running on dcs plus platform

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Challenge

 Automated inventory and tariffs management brought dramatic cost savings, due to lower staff and no more overbookings or mistakes which carried a high cost.
 New customers were joining the company rapidly, due to the new reservations system which showed transparency and professionalism of the growing travel agency, especially with the hotels contracts management.
  More and more hotels were added to the system (the loaded accommodation unites increase by 50% each year), as the systems brings automation and optimization.
 As Ebooking Center brings them more sales each year, the hotels are more willing to join offer even better rates to their important wholesaler.
 The addition of the 3rd party vendors, allowed the agency to expand to other markets, having a complete range of services and products.
 They able now to control which inventory / source to show, at what price and on what selling channel, bringing efficiency to their business.
 The system is now a foundation for other expansions which are already planned, like the b2c sales.
 With an international coverage, Ebooking Center were able to set new partnerships and create even better business relations across borders.
 Looking back at the pure DMC business, Ebooking Center could now serve the own rates and availability to any major wholesaler or distributor, using their API from the platform.

Solution

  IRIX (Travel Booking Engine) as well as AIDA (Inventory and Distribution System) were very quickly adopted. They learned how to store the inventory in AIDA, load the tariffs and in just a few weeks, the majority of hotels in their portfolio were ready to be sold in a consolidated way, via the booking system.
  Together with IRIX, the platform was serving exactly to their goal, mix the 3rd party vendors availability with the own stock, better priced however with a lower availability. The external sources brought them international content so they were able to offer worldwide services.
  All sellers (internal staff) and B2B subagents were connecting to a centralized booking engine, where they can book their services immediately.

Results

 Automated inventory and tariffs management brought dramatic cost savings, due to lower staff and no more overbookings or mistakes which carried a high cost.
 New customers were joining the company rapidly, due to the new reservations system which showed transparency and professionalism of the growing travel agency, especially with the
hotels contracts management.
More and more hotels were added to the system (the loaded accommodation unites increase by 50% each year), as the systems brings automation and optimization.
 As Ebooking Center brings them more sales each year, the hotels are more willing to join offer even better rates to their important wholesaler.
 The addition of the 3rd party vendors, allowed the agency to expand to other markets, having a complete range of services and products.
 They able now to control which inventory / source to show, at what price and on what selling channel, bringing efficiency to their business.
 With an international coverage, Ebooking Center were able to set new partnerships and create even better business relations across borders.
 Looking back at the pure DMC business, Ebooking Center could now serve the own rates and availability to any major wholesaler or distributor, using their API from the platform.

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About Ebooking Center

Ebooking center are a well-known DMC in Lebanon that are proficient in selling accommodation and other ground services mainly in Beirut and other destinations in Lebanon, but also other Middle East destinations. They also have a wide palette of services that are buying through aggregators and sale a complete menu, all over the world, incoming and outgoing.

Visit their website →

Inside view

"When we first spoke with their GM, we were new to Middle East markets, we had no idea about their culture and ways of doing business. We started together and we were positively surprised to see how their project evolved, brick by brick, until they managed to become a great name in the market.
Our relation grew to be very strong, they count on us and we do our best to serve them at high standards." 

dcs plus
Daniel Eid - General Manager ebooking center and dcs plus
Daniel Eid - General Manager
"They have all what others have. They also have what others don't.It is a pleasure to have a company such as dcs plus that stands behind its products both in quality and service. Therefore, thanks to dcs pluswe were able to distribute our system among the Middle East with their incredible easy user interface system and encouraged our clients touse the TBS on daily basis. Not to forget, their professional IT and Support Team that always provided us with the best solutions and systemcreativity that simplified our work.We will always find ourselves recommending dcs plus and we look forward to a long and fruitful business relationship.
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