Your agency never sleeps

While your team rests, ARIA keeps answering. While you're on holiday, proposals are still going out. No breaks, no sick days, no missed requests.

Omnichannel. Every channel, every system event.

Mailboxes, WhatsApp and system webhooks from Amadeus and TINA all land in ARIA as tickets, nothing sits in a separate inbox.

Scale without hiring

A single travel agent handles 5-10 booking requests a day. ARIA handles hundreds, same quality, no overtime, no vacation coverage.

You stay in control, always

Routing rules decide which requests start with AI. Any human reply pauses the AI hand-off instantly, autonomy is a dial, not a switch.

Full context, automatically

Route, dates, travellers' requests, price and the linked offer or booking are pulled into the ticket the moment it opens.

Free your agents for what only humans do well

Offers, ERP updates, issuing invoices, schedule changes, refunds and reissues each ship as a registered AI agent, switched on, priced and measured like any other resource.

Where AI meets human expertise

Your operation runs on tools that were never meant to talk to each other.

Generic helpdesks don't speak travel. They have no idea what a PNR, a schedule change or a proposal is. Every ticket starts from zero.
Channels are scattered. Email, WhatsApp and GDS notifications land in separate inboxes. Your agents stitch them together by hand.
AI sits outside the work. Standalone AI tools depend on someone remembering to open them. So nobody does.
Growth means hiring. More bookings today means more headcount tomorrow.

Every email, WhatsApp message and system event becomes a ticket with the full trip in context. AI reads it, sorts it and drafts the reply. Your agent decides what goes out. As you add AI agents, they work the same tickets, in the same place, under the same rules.

Omnichannel

Microsoft 365 mailboxes, WhatsApp Business, and webhooks from Amadeus queues and TINA all land in ARIA as tickets. Nothing lives in a separate inbox. Replies carry the full conversation history and attachments. Messages that fail to deliver are flagged "Not delivered", so nothing silently drops.

The trip, on every ticket, automatically

The moment a ticket opens, ARIA reads it and proposes the request type, the priority and the labels. For travel requests it pulls out the destination, the dates and the number of travellers and pins them to the top of the ticket. Your agent accepts, rejects or corrects anything in one click.

Replies drafted in your agency's voice

Click Suggest and ARIA drafts a reply from the conversation and your agency's writing style. Add a short instruction ("offer the later flight", "be firmer on the deadline") and regenerate. Already have a draft? Write with AI makes it shorter, more formal or translated. Don't like the result? Undo.

Built for how agencies actually sell

Companies, resellers and their agencies are part of the model. A message that arrives through a reseller shows as "via" that reseller, and the end client is linked from a list. New customer? Open the ticket anyway and create the person, company or reseller agent from there. Link a company to its email domain, and everyone who writes from that domain is matched automatically.

You stay in control

Routing rules decide where each request type lands. Any reply, note or status change by a person pauses the AI hand-off instantly. Autonomy is a dial, not a switch: set it agency-wide, per request type, per agent.

30+ languages, native phrasing

Auto-detects language per email

Keeps tone warm and on-brand

Automation that saves time, cut costs and reduces errors

Eliminate repetitive manual tasks with smart workflows that boost efficiency across your agency.

Client & supplier management in one place

Easily manage customer (both corporate and individual) and supplier general details, profiles, preferences, financial terms and many more, all in one platform.

Centralized request & sales control

Easily manage all travel requests, regardless of channel, by automating how they’re processed, managed, and searched across both your own inventory and connected third-party systems.

Flexible travel document generation and customization

Create and manage all travel documents in multiple formats, fully customizable to match your agency’s branding and client requirements.

Integration with accounting tools for better efficiency

TINA makes it possible to integrate with accounting software through a feature that enables you to export and import data to / from the software.

AI agents: your next colleagues

ARIA is built to host AI agents as colleagues, not add-ons. Each one is registered in Settings, configured from its own form and posts its results straight onto the ticket. Every agent climbs the same curve, one request type at a time: first it assists (AI drafts, a person sends), then it co-pilots (AI acts, a person confirms), then it runs autonomously where you allow it.

Offers Agent (first to arrive). Reads a leisure or corporate inquiry and builds 5–8 flight and hotel options from the inventory you already sell. It returns an email-ready, branded proposal.

ARIA - The AI-powered workspace for always-on travel operations