1. Service availability
NOT COVERED BY GUARANTEE
2. When we are not responsible for no service availability
We can guarantee service availability only to areas considered under our control, that is our up links to the Internet, our routers, and our servers.
Our guarantee does not cover circumstances beyond our reasonable control such as:
3. Support Services
Basic support is included with your dcs plus BPO hosting account. We’re here to assist if you are experiencing problems with our services – for example, machine is not provisioning or not responding.
You can also purchase additional levels of support by contacting your account manager within dcs plus group.
If you purchase additional support services, you must do so for the entire set of machines under one account.
If you have multiple accounts, you can select appropriate support service tiers for each individual account but cannot mix support tiers between accounts.