In travel industry, customer satisfaction speaks louder than expensive advertising
Accent Travel & Events - part of Egencia Network
Looking back at our partnership with dcs plus, we are convinced that choosing the full software stack of products (TINA, IRIX, AIDA, NOVA and TRIP) was definitely the best decision for our agency. dcs plus technology helped us in all areas of our business. From configuring the business and quality control rules that trigger the automation for the entire lifecycle of a transaction to the speed and accuracy of the reports we can generate and the customized parameters we can set, this technology helps us to keep up with the fast paced and always changing travel industry. The technology also proved its efficiency in empowering us to create business synergies with more and more partners. Looking forward strengthening our strategic partnership with dcs through our brand new regional project – Accent DMC- as a content aggregator and distribution hub, we count on dcs plus technology. The complexity of the sourcing process, the in/out integrations, the reporting and all our operational flows are based on the tech ecosystem developed by dcs plus. We’re strongly recommending dcs plus to any tourism industry player looking to grow their business in a smart and efficient way.
Lucian Boronea, General Manager
Aerotravel - part of Lufthansa City Center (LCC) network
A long term cooperation with dcs plus offered me the privilege to see a good idea in 2003, transformed through hard work, initiative and innovation, into a success story today. And I am sure of that for the future, too.
As a user of the software applications suite developed by dcs plus I observe in every moment their impact over the processes inside the company. Starting from a critical area of our operations and reaching zones related to the development, management and distribution of Aerotravel products, dcs plus integrated solutions completely cover our needs, while the relationship between our companies, consolidated through the professionalism of dcs plus consultants, allows a direct and effective intervention when, after a deep analysis, a specific development is necessary. ...
So, after eight years of collaboration I look with confidence to the next eight...
Antonio Nitu, General Manager
Best Business Travel
We are very happy with the collaboration with dcs plus. The customized configuration they managed for us culminates in a very good product for the tourism industry. Not only is this package very efficient towards increasing quality and sales, but it also makes it easy for the client, as well as the travel specialist. dcs plus gives us the best solution for organizing each and every travel project (be it corporate or leisure) which saves us precious time, leaves little space for human error and offers an easy – yet complete – overview of our company’s activity.
We appreciate the dcs plus team for their professional approach, dedication, support and for their continuous efforts towards being the best.
Mihai Tecu, Managing Director
dcs plus is not just an IT company, it's a family for me. I work with dcs plus for over 9 years, it's not just the advanced technology, it is about the people behind. When looking for an IT company, you should count on dcs plus that you get the best product, the best service and real people to work with. We use the full platform: IRIX hotel/flight/transfer/activities/ car rental engine, AIDA as our tour operator solution, TINA Mid Office, as well as TRIP B2C platform.
With dcs plus the sky is the limit, I recommend the industry to move on to dcs plus products.
Last year we made a significant decision implementing Tina ERP as our mid Back office for Btravel Online considering the fact that our local market behaves totally different from any other market.
With a great support of the dcs team we launched Jan.1st 2018, and after 9 months in operation we moved to an automation process.
With no doubt it is a game changer for the industry, the automation process is a cost saving, time consuming, and the biggest advantage of TINA ERP especially for TMC’s, OTA’s and TO’s”.
Tzafrir Ben-Avinoam, CEO Btravel Online
Business Plus - Lufthansa City Center (Part of Thomas Cook Czech Republic)
dcs plus won our international tender for a new mid office system for the Business Travel department and till today, four years after implementation, we are convinced that this was absolutely the best decision. Especially the willingness to react promptly to our additional requirements is very convincing and we love many features of the software, especially the comprehensive reporting tool. Not only the software but also the people in dcs plus are the reason that we strongly recommend a cooperation.
Udo Wichert, CEO Thomas Cook s.r.o.
Business Travel and Tourism - Corporate services to suit every company's needs
It is more than 5 years since we have implemented TINA as a mid office application in order to increase our efficiency. The implementation period was shorter than expected; the professional training didn’t take a long time because the interface is very well structured and intuitive. The application helps us in maintaining a coherent workflow which increases our efficiency. No information is ever lost and the reports always reflect the real and up-to-date situation of the travel agency. This allows us to quickly manage the travel agency as well as the activity of the travel agents. Our work is faster and the human errors in respect with the preparation of documents are few. TINA was easily adapted to our specific needs and to the specific needs of every department (from ticketing to financial). Thanks to TINA we have become more efficient and for this we thank dcs plus for its constant professionalism.
Antoniu Iubak, Marketing Manager
Ebooking Center - major DMC in Lebanon
We would like to express our satisfaction and gratification in regards to the service and quality we have been constantly receiving from dcs plus.
After thorough research between 40 different GDS and more, we were convinced that dcs plus is the right choice. We look in the different aspects of the service offered and many factors influenced our choice. Since it is very essential for our business to adopt a very flexible system, dcs plus proved to be a successful selection.
This system has many benefits and we can name a few: it is very user friendly and easy to access. Moreover, the system allows us to input an unlimited number of XMLs without affecting its speed. Additionally, the system allows us to control all its aspect in terms of downloading vouchers, invoices, reports, statistics, etc. But one of the main benefits of this system is the Helpdesk Team. We always appreciate their quick response and their effectiveness. The IT Team is very creative and accurate, always a step ahead from any implication we may suggest.
As a business, we can only succeed with the assistance of the products we choose and their team, and dcs plus proved to be a very helpful system to increase our progress.
We will always find ourselves recommending dcs plus and we look forward to a long and fruitful business relationship.
Daniel Eid, General Manager
Eximtur - one of the leading travel companies in Romania
Our relation with dcs plus started in 2014, when we have decided to implement their software solutions, as the main platform for managing Eximtur activity. We found a young motivated open-minded team that is focused on meeting our needs. We are using TINA, AIDA, TBS and TRIP and we like what we have seen. Our agency’s activity is very diverse (tour operating, corporate travel management) and we have found that dcs plus products are versatile and able to adapt in an adequate amount of time. We see dcs plus not as a supplier but more as a partner that engaged in a journey of business development having been with us every step of the way: brainstorming for the best solutions, expanding and breaking limits. I am sure that with our know how gathered in 22 years of tourism and with their professionalism and dedication the sky is the limit.
Alexandrina Sanek, IT Project Manager
FCM Travel Solutions Malta
FCM Travel Solutions Malta have been on the look out to enter into a partnership with the right Technology Provider for quite some time. After intensive research, we feel that we have made the correct choice in sourcing out dcs plus as our Travel ERP System. We are very satisfied with the service level provided throughout the whole process and the level of customization according to our specific business requirements has been truly impressive. We cannot but commend the software as well as onboarding team for facilitating such a delicate transition.
Edward Papps, CEO
Go Travel – SunMedair - Corporate & leisure with strong online presence
On behalf of GoTravel / SunMedair I would like to thank dcs plus' team for all their professional support during the training and implementation of TINA inside our company.
In respect with the solution provided by dcs plus (TINA) I would like to mention that now, after 6 years since the implementation, that implementing it was the most important decision I have ever made for the good of Go Travel. I state this considering the fact that before the implementation of TINA we were in the past and now after implementing it I can definitely say that we are in the future. Thank you dcs plus!
Catalin Musat, General Manager
Happy Tour - Group of companies
In Happy Tour Group, we consider that the greatest benefit arising from our partnership with dcs plus is their capacity to understand our innovative business concept. As leader of the Romanian tourism industry, we need to be competitive, fluid, and flexible in nowadays business environment, at the same time to provide the best tools so that our employees and partners (i.e. Associated Agencies) may use to constantly improve the productivity. TINA (ERP – Enterprise Resources Planning), TBS (Front Office and Distribution), which represents the platform behind our Happy Booking distribution system, and AIDA (Inventory and Stock Management), help us to reach high standards and also to acquire the best results. For all of these, Happy Tour Group thanks you, dcs plus!
Javier Garcia del Valle, Executive Vice President/ CEO
Kenes International - one of the world’s leading PCOs
Back in 2014, we were looking for a professional partner, able to provide us a world-class experience through robust and reliable technology. That was the moment we started the collaboration with dcs plus. Choosing dcs plus platform proved to be the right tech investment decision - we discovered innovative capabilities in a complex platform able to deal with so many scenarios and situations found in the daily operation of a global PCO.
But the software wasn’t the only thing that optimized our company’s performance – it was also the support and services provided by dcs plus team that made their offering complete. The team’s expertise and professionalism, the quick and responsive support saved us valuable time and translated also into great advice and consultancy for Kenes.
dcs plus has managed to deliver us excellence by bringing together superior products and services and offering us all the necessary support to use them to their full potential.
Uzi Drori, Director of Information Systems
All expectations met!
A great disponibility and a perfect understanding of all our requirements.
We sincerely think that the solutions proposed are the most efficient and evolutive products on the market and we are pleased to use them every day.
It's a great pleasure to collaborate with dcs plus team. Since over one year now, we have found a very precious business partner, respecting time limits, costs and offering high standards in terms service quality and a full customer dedication. Thank you!
Aydin Ayav, General Manager
Moonline Travel and Trade Ltd.
Finding a travel technology that you can rely on is a vital part of your success story, when we decided to start our partnership with dcs plus we thought that the experience will be similar to what we have had in the past 10 years in the industry, however, we found a totally different experience with them, as we understood how accurate their technology is, how supportive they are to their partners, how deep is their understanding to the partner's business need and how aggressive they are for development. We believe that their reliable technology and our proficiency in our business through Moonline are the most important keys that we needed to expand our vision towards a global scale
Chalang Gado, Business Development Manager
Romania Travel Plus - Destination Management Company
We would like to thank dcs plus team for the support offered during the implementation of TINA ERP in our travel agency.
You proved professionalism and patience, managing to communicate clearly and concisely all the details needed for a proper operation of the system.
We hope that you will maintain the same high standards in the future too, and we also hope to maintain a solid partnership.
Romania Travel Plus Team
We are working with dcs plus for more than 3 years and we are very happy having them as a software provider. Always professional, delivering in time and with high customer focus, dcs plus implemented for us their software application, vital for running our business.
The business partnership with dcs plus is outstanding due to their easy-to-use products, using the latest technologies, due to their professional and skillful employees and last but not the least, due to the ethical manner of doing business of Mr. Cristian Dinca, CEO & Founder of the company.
We are more than happy to recommend dcs plus' latest versions of products, they are truly the software a business travel agency should obtain.
Gabi Mandache, Managing Partner