How Tour Operators Benefit From Mobile Technology
By Nick Ostdick on Mar 7, 2017 10:08:24 AM
Today’s travel industry is becoming increasingly mobile. Not only are more and more travel companies embracing the idea of mobile apps or platforms, but travelers are now more than ever before researching, booking, and reviewing travel and tourism options on-the-go. This movement has …
How to Delight Customers with the Right Travel App
By Nick Ostdick on Dec 22, 2016 9:29:32 AM
The word ‘delight’ may not be the first thing that comes to mind when you think of boarding passes, rental car vouchers, or confirmation e-mails - each of which are are elements of modern travel with its ever-increasing complexity. Replacing that complexity with simplicity, however, i …
Why Mobile Payments Are Finally the Next Big Thing in Travel
By Nick Ostdick on Oct 6, 2016 4:09:17 PM
For the last few years, mobile payments have been predicted to be the next big thing in the travel industry. Analysts and industry insiders have long speculated the disruption mobile payment technology will have on the way travelers shop and complete online bookings, as well as the wa …
The Long Run: How Mobile Apps Can Help Retain Customers
By Nick Ostdick on Sep 29, 2016 9:49:12 AM
It may seem like a magic trick: Turning a one-time customer into a repeat user of a travel company’s products and services. But in today’s global, interconnected travel industry, customer retention and the ability to entice travelers back to a certain travel company is becoming less o …
How Travel Agencies should Master Mobile Bookings: The Do’s and Don’ts
By Nick Ostdick on Sep 20, 2016 10:12:12 AM
According to a recent study by research group eMarketer, about 51 percent of travelers who complete bookings in 2016 will do so via a mobile device - primarily a smartphone or tablet. This figure represents an 8 percent increase from the year prior and reinforces what many in the trav …