Expecting the Unexpected: 4 Ways to Rethink Your Bookings and cancellation policy
By Nick Ostdick on Oct 18, 2016 11:07:23 AM
Just like in life, planning ahead is good practice when considering a vacation or trip. Researching and completing bookings well in advance gives travelers peace of mind, keeps them organized, and allows travel agents and tour operators the opportunity to offer additional bookings to …
The Long Run: How Mobile Apps Can Help Retain Customers
By Nick Ostdick on Sep 29, 2016 9:49:12 AM
It may seem like a magic trick: Turning a one-time customer into a repeat user of a travel company’s products and services. But in today’s global, interconnected travel industry, customer retention and the ability to entice travelers back to a certain travel company is becoming less o …
Keep Connected: How Mobile Travel Apps Promote Customer Retention
By Nick Ostdick on Jul 14, 2016 9:34:21 AM
Many of today’s travelers view mobile travel apps as the simply the newest method to quickly and conveniently research, book, and modify destination and bookings - a shortcut or way around working with a traditional brick and mortar travel agency or even an online travel agency or man …
Message Received: The Travel Industry and the Rise of Instant Messaging Technology
By Nick Ostdick on May 24, 2016 9:00:00 AM
There’s been something of an arms race during the last few years in the travel industry as travel companies seek new, exciting, and innovative ways to invigorate customer engagement and relations leveraging technology as a method to reach more people more quickly. With an eye to techn …
Email Marketing – a key way to retain your Travel Customers
By David Eddy on Dec 3, 2015 7:00:00 AM
Few people in the travel industry would contest that competition is intensifying; sources for information and insights are multiplying and travelers’ – especially millennials – expectations for trip experiences are higher than ever. Turning these people into customers is an increasing …