The Long Run: How Mobile Apps Can Help Retain Customers
By Nick Ostdick on Sep 29, 2016 9:49:12 AM
It may seem like a magic trick: Turning a one-time customer into a repeat user of a travel company’s products and services. But in today’s global, interconnected travel industry, customer retention and the ability to entice travelers back to a certain travel company is becoming less o …
The State of Mobile Travel Bookings in 2020
By Nick Ostdick on Jul 7, 2016 10:00:58 AM
True or false: Nearly half of all travel bookings made during 2016 will take place offline via phone or in-person with the assistance of a travel agent or travel management company. True, which is surprising, especially given the highly connected nature of today’s travel industry and …
Pros and Cons of Mobile Travel Apps
By Nick Ostdick on Jun 16, 2016 9:27:52 AM
Isaac Newton’s Third Law of Motion says for every action there’s an equal or opposite reaction - essentially, each action has two component parts that not only rely upon each other but can also counteract or combat each other’s characteristics. But what does Newton’s Third Law of Moti …
Message Received: The Travel Industry and the Rise of Instant Messaging Technology
By Nick Ostdick on May 24, 2016 9:00:00 AM
There’s been something of an arms race during the last few years in the travel industry as travel companies seek new, exciting, and innovative ways to invigorate customer engagement and relations leveraging technology as a method to reach more people more quickly. With an eye to techn …
3 Ways Digital Technology is Changing the Travel Industry
By Nick Ostdick on May 12, 2016 9:00:00 AM
The next time you’re at your local supermarket, take a moment and look around at the checkout lines. Sure, you’ll see your standard POS set-up, cashiers, and baggers, but what you’ll probably also notice a handful of self-serve check-out lanes where shoppers have the capability to sca …