3 Business Process Challenges for Travel Agents
By Nick Ostdick on Oct 13, 2016 10:52:05 AM
Today’s travel agent is in an interesting position. Some travel industry insiders believe traditional brick-and-mortar travel agents are set to experience a resurgence due to renewed interest from millennial travelers, while others believe traditional travel agents have long outlasted …
Business Over Pleasure: Top Needs for Today’s Corporate Traveler
By Nick Ostdick on Aug 11, 2016 9:23:45 AM
If there’s one emerging trend in today’s travel industry, it’s that business is exceeding pleasure. A recent report issued by the U.S. National Travel and Tourism Office found business travel from top overseas markets increased by more than 15 percent in 2015, a growth rate much highe …
Customer Reviews bring benefits to Travel Agency Websites
By David Eddy on Jan 7, 2016 7:00:00 AM
Online product and services reviews have shifted transaction influence from the provider to the consumer, rewarding companies who deliver excellent customer service and experience, and making life difficult for those who don’t. Within the travel industry, TripAdvisor delivers millions …
2016 – Digital Transformation arrives at the Travel Agency
By David Eddy on Jan 6, 2016 7:00:00 AM
The travel agency has seen its share of changes over recent years. Marketing channels used to be called the front door of the agency or the telephone. Then online booking arrived in the travel industry, bringing with it: pricing transparency; e-commerce; new distribution relationships …
Yes, a Travel Business needs a Travel ERP Solution
By David Eddy on Dec 29, 2015 7:00:00 AM
To the public eye travel is a straightforward concept focused on destinations, activities, tickets and itineraries. For those who work in the travel industry it’s always been a complicated set of interrelationships between retailers, wholesalers and service providers – made, if anythi …