travel tech insights

The Flow in Workflows: Back-Office Automation for Travel Agencies

It would be an understatement to say travel agencies must work harder, faster, and more efficiently in today’s global travel industry to remain competitive among the variety of methods travelers have to complete bookings. Today’s travelers demand agile, transparent, and highly visible value chains that cut through the complexity of an industry with a wide variety of suppliers, tour operators, travel management companies, and other key players. As a result, travel agencies must leverage efficient, productive workflows and operational platforms to meet customer demands, especially in the back-office even though many customers might not be aware of these non-customer facing tasks.

But the question is: How can travel agencies improve their workflows and streamline their back-office processes to remain competitive on a global stage? The answer lies in workflows and back-office automation solutions that allow travel agencies to eliminate manual, time-consuming processes that once divided an agent’s attention from interacting with and positioning the right products to the right customer.

Topics: travel agency workflow back office automation process automation automated processes

Is Travel Agency Workflow Stepping on Sales Potential?

Sounds a bit crazy, doesn’t it? How could a travel agency be its own worst sales enemy? And, if somehow it was, why would any management team in its right mind allow the situation to continue?

Topics: Travel Industry travel technology travel erp Travel Management Company travel agency workflow travel agency Tour Operator

Are Workflow Problems Impacting Your Travel Agency?

The question isn’t whether or not your travel agency has workflow problems - because every agency has room for improvement in this area. The question addresses: what are your travel agency workflow problems; are they serious or minor; if serious, are they urgent or deferrable; if urgent, how are they impacting the organization – and how should they be prioritized and addressed?  

Topics: travel technology travel erp travel agency technology travel agency workflow travel agency management