Andrei Savin

Posts by Andrei Savin

Are you social? A short how-to about feedback on social media.

By Andrei Savin on Apr 6, 2016 10:30:00 AM

How to: social media monitoring, from zero to hero. As the technology interferes more and more with our lives, the buying habits of the customers are changing. A few years back, a customer that wanted to give a feedback had a limited audience: it was either via support center, dedicat …

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Your customers are not numbers

By Andrei Savin on Mar 21, 2016 9:00:00 AM

or how to bring back the joy in the travel agency Think about the travel industry: is one of the most dynamic and segmented industries. As a player in this industry, there are lots of things that you need to think about: GDS commissions, hotel banks, markups, reseller networks, accura …

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