Are Needless Expenses Killing your Travel Company?
By David Eddy on Mar 1, 2016 7:00:00 AM
The travel business is hard. It sells a high-priced, discretionary item at a time when every region of the global economy is growing slowly – if at all. The travel industry is facing its own particular challenges – consolidation, intense competition, eroding margins and high customer …
Mobile Transactions & the Travel Industry: Infographics for 2016
By David Eddy on Feb 23, 2016 7:00:00 AM
A Q4 2015 e-commerce survey, condensed into these infographics, provides good insights and guidance for what mobile technology means for the travel industry in 2016. Key take-aways:
Tour Operators & Activity Suppliers: Unique Challenges Ahead!
By David Eddy on Feb 18, 2016 10:54:17 AM
Tours and activities is one of the most difficult sectors of the travel industry to define and analyze. For example, just gauging the size of the sector isn’t easy. A report released this month said, “Consumers spend somewhere between $100 billion to $200 billion annually on tours and …
Protecting your Travel Agency’s Online Reputation
By David Eddy on Feb 9, 2016 7:00:00 AM
There is a great deal of attention paid in travel industry articles to the importance of an effective online presence. Given the growing influence of technology on every aspect of travel – whether travel agency, tour operator, or Travel Management Company – that focus isn’t really sur …
Bring Lost Travel Bookings back to Life
By David Eddy on Feb 2, 2016 7:00:00 AM
Lost – or abandoned travel bookings refer to online travel customers who visit a website, put travel products into a shopping cart then leave the site without confirming and completing the transaction. There’s an abundance of articles written on the issue of abandonment in the travel …