Tour Operator Trends and Technology
By David Eddy on Apr 5, 2016 7:00:00 AM
Within the tour industry the trends of early 2016 are mirroring those of 2015: customers are increasingly looking for customized offerings that promise highly personalized travel experiences. It’s not surprising: who doesn’t want to return from a trip with a sense of having authentica …
Digital: Rocket Fuel for the Travel Industry
By David Eddy on Mar 31, 2016 7:00:00 AM
There are times when all of us make the mistake of assuming we know the facts behind an event, trend or circumstance - only to learn at some point how very wrong our unchallenged assumptions and beliefs were. For instance, take a recent event, light years removed from the travel indus …
Every Travel Agency Manager should Read this Blog
By David Eddy on Mar 29, 2016 7:00:00 AM
There are times it seems the travel industry should take a cue from its customers; go to some quiet place and just relax for a long time without reading anything about travel (except this blog, of course) or talking to anyone in the business.
Has Real Disruption & Opportunity Hit the Travel Management Company?
By David Eddy on Mar 24, 2016 8:31:48 AM
During the past decade it has certainly seemed to be the case that disruption has been experienced to a far greater degree on the leisure side of travel rather than business side. Leisure travel has been impacted by OTA and witnessed the role of the travel agent - though still a force …
Three Types of Reports – every Travel Company Needs
By David Eddy on Mar 22, 2016 7:00:00 AM
This week I was on a software provider's website and read this description of an ERP product feature, “With FeatureABC, the accuracy, the reliability and the availability of information are improved so management can make better strategic decisions more quickly. Consolidation is benef …