travel tech insights

Compelling Reasons to look for a Cloud-based ERP Travel Industry Solution

Two earlier posts addressed topics closely related to the subject of this blog: one covered the reasons why travel software-as-a-service (Travel SaaS) is an attractive technology model for companies in the this industry; the second discussed how the travel industry is using process automation to eliminate unnecessary costs from back office operations. This blog ties those two subjects together by presenting compelling reasons why travel companies should take a close look at cloud-based enterprise resource planning (ERP) systems. 

Topics: Saas erp Travel Industry travel technology Cloud

Does your Travel Booking Website Have Abandonment Issues?

If your travel booking website has abandonment issues, you’re in good company: according to a recent SaleCycle survey, 81% of visitors to travel industry websites left without completing their booking activity.  With no similar surveys reporting contradictory findings, having to live with a high percentage of abandoned online bookings appear to be an inescapable reality for the foreseeable future. You’re also in good company if you find yourself asking, “Isn’t there any good news on this subject?” 

Topics: travel website travel agency technology abandonment travel

The Travel Industry is Cutting Costs with Back Office Automation

With continuing consolidation, intense competition and a global economy seemingly unable to break free from lackluster growth, there is relentless pressure on travel companies to discover new ways of: differentiating from competitors; marketing with better results; developing even more innovative services; and strengthening customer loyalty. Since all these endeavors cost money, smart companies begin by identifying and eliminating needless expenses. One of the overlooked places to uncover monetary – and productivity - leaks are manual workflow activities that can be optimized with back office automation.    

Topics: erp Travel Industry travel technology Travel Management Company TMC back office automation travel account services standardized processes common data model

Six Ways a Travel Management Company can Help the Business Traveler

There are several audiences for this question and at least as many possible answers. The audience which likely first comes to mind is the business person - finding his seat on an early Monday morning, then monitoring connection times as he makes his way home on Friday.  Invisiblein that mental picture is a second audience: the traveler’s corporate travel policy. Then there is a third one – the corporate managers responsible for the execution and outcomes of that policy.  It’s impossible for any travel agency to arrive at a good answer to the question unless it thinks in terms of managing travel rather than simply arranging travel.  

Topics: travel technology Travel Management Company Business Travel TMC Business Traveler Travel Policy travel software

Are Workflow Problems Impacting Your Travel Agency?

The question isn’t whether or not your travel agency has workflow problems - because every agency has room for improvement in this area. The question addresses: what are your travel agency workflow problems; are they serious or minor; if serious, are they urgent or deferrable; if urgent, how are they impacting the organization – and how should they be prioritized and addressed?  

Topics: travel technology travel erp travel agency technology travel agency workflow travel agency management

Top Reasons SaaS is a Good Fit for your Travel Business

Software as a service (SaaS) is a term which is becoming increasingly familiar to many people. However, familiarity can often disguise lingering misconceptions. In the case of SaaS, a common misconception is that it refers to technology that lives in the “cloud”. In fact, SaaS is not the same as cloud technology; a distinction which carries through to its business model, drives its value proposition and – for many travel businesses – provides a compelling case to be their technology choice.

How are Mobile Apps Changing Travel Habits?

Measuring the impact of travel apps on travel habits is not an easy question to answer; perhaps it’s not even the right question to be asking. Everyone who travels can recognize the relentless impact technology is having on commercial and leisure travel. But getting past the influence of personal travel experiences (that guy just boarded with his smartphone!) to make sound observations on technology and travel isn’t as straightforward as it might seem.  Yet that’s the challenge: to look at travel technology – specifically mobile apps - and determine what effect, if any, they’re having on travel habits.

Topics: Mobile Technology Mobile Apps travel technology