Digital: Rocket Fuel for the Travel Industry
By David Eddy on Mar 31, 2016 7:00:00 AM
There are times when all of us make the mistake of assuming we know the facts behind an event, trend or circumstance - only to learn at some point how very wrong our unchallenged assumptions and beliefs were. For instance, take a recent event, light years removed from the travel indus …
Every Travel Agency Manager should Read this Blog
By David Eddy on Mar 29, 2016 7:00:00 AM
There are times it seems the travel industry should take a cue from its customers; go to some quiet place and just relax for a long time without reading anything about travel (except this blog, of course) or talking to anyone in the business.
Has Real Disruption & Opportunity Hit the Travel Management Company?
By David Eddy on Mar 24, 2016 8:31:48 AM
During the past decade it has certainly seemed to be the case that disruption has been experienced to a far greater degree on the leisure side of travel rather than business side. Leisure travel has been impacted by OTA and witnessed the role of the travel agent - though still a force …
Three Types of Reports – every Travel Company Needs
By David Eddy on Mar 22, 2016 7:00:00 AM
This week I was on a software provider's website and read this description of an ERP product feature, “With FeatureABC, the accuracy, the reliability and the availability of information are improved so management can make better strategic decisions more quickly. Consolidation is benef …
Your customers are not numbers
By Andrei Savin on Mar 21, 2016 9:00:00 AM
or how to bring back the joy in the travel agency Think about the travel industry: is one of the most dynamic and segmented industries. As a player in this industry, there are lots of things that you need to think about: GDS commissions, hotel banks, markups, reseller networks, accura …
Is Travel Agency Workflow Stepping on Sales Potential?
By David Eddy on Mar 17, 2016 7:00:00 AM
Sounds a bit crazy, doesn’t it? How could a travel agency be its own worst sales enemy? And, if somehow it was, why would any management team in its right mind allow the situation to continue?
Travel ERP: Tips for Making a Good Selection
By David Eddy on Mar 15, 2016 7:00:00 AM
A recurring theme in this blog is the central role travel technology plays in the business model of successful travel companies, particularly enterprise resource planning (ERP) systems designed for the travel industry. There’s a simple explanation for this – Travel ERP has the potenti …
Is Your Travel Management Company Positioned for Growth?
By David Eddy on Mar 10, 2016 11:11:05 AM
Like every other sector of the travel industry, steady growth in business travel doesn’t necessarily translate into increased sales for every travel management company (TMC). The travel sector is challenging because the business model is complex and competition is fierce.
Tour Operators Innovate with Food and Adventure Tourism (Infographic)
By David Eddy on Mar 8, 2016 7:00:00 AM
One travel industry trend that holds particular promise for growth is experiential travel. To an increasing extent, people want to return from their destinations with a sense of having authentically experienced that part of the world.
The Value Proposition of a Travel ERP System
By David Eddy on Mar 3, 2016 10:03:33 AM
A great deal of the discussion around travel technology involves highly visible customer-facing solutions: travel apps; responsive websites; social media and the like. Operational technology, focused on helping management and staff run the business, tends to get overlooked. A perfect …
Are Needless Expenses Killing your Travel Company?
By David Eddy on Mar 1, 2016 7:00:00 AM
The travel business is hard. It sells a high-priced, discretionary item at a time when every region of the global economy is growing slowly – if at all. The travel industry is facing its own particular challenges – consolidation, intense competition, eroding margins and high customer …