Let’s talk about Cost Control and Travel Agency Profitability
By David Eddy on Jan 28, 2016 7:00:00 AM
Is anyone in the industry paying attention to the topic of travel agency cost control? It doesn’t seem like it. There are articles on travel trends, mobile apps, emerging destinations and changing markets – but not much on the subject of how to improve travel agency profitability. So …
Will Travel Technology save the Storefront Travel Agency?
By David Eddy on Jan 26, 2016 7:00:00 AM
If asked to name industries most affected by the Internet since the 1990’s, most people would think of online retailers like Amazon – draining sales away from small and large store-based retailers; or perhaps the music industry – careening from vinyl to CD’s, CD’s to mp3s and ultimate …
Is your Travel Website (really) ready for Mobile Bookings?
By David Eddy on Jan 19, 2016 7:00:00 AM
Some travel trends are difficult to discern; millennial behavior, for example. What is that generation really thinking? We know what they reveal in surveys, but the information can be contradictory or speculative and getting hard data on behaviors can be challenging.
What makes a Travel Company or Travel Agency consistently successful?
By David Eddy on Jan 14, 2016 8:05:00 AM
It’s tempting to look back on 2015 for clues of what lies ahead for the travel industry in 2016, and there is some value in that approach. Certainly technology will continue to impact how people purchase and experience travel; distribution channels will continue to evolve and the indu …
Travel Technology and Engagement Marketing can increase Sales
By David Eddy on Jan 12, 2016 7:00:00 AM
There are very few people who haven’t heard the refrain, “I know half my marketing expenditure is a waste of money, I just don’t know which half.” One reason for this saying’s longevity is that it contains a kernel of truth; every travel company would love to know exactly what turns a …
Customer Reviews bring benefits to Travel Agency Websites
By David Eddy on Jan 7, 2016 7:00:00 AM
Online product and services reviews have shifted transaction influence from the provider to the consumer, rewarding companies who deliver excellent customer service and experience, and making life difficult for those who don’t. Within the travel industry, TripAdvisor delivers millions …
2016 – Digital Transformation arrives at the Travel Agency
By David Eddy on Jan 6, 2016 7:00:00 AM
The travel agency has seen its share of changes over recent years. Marketing channels used to be called the front door of the agency or the telephone. Then online booking arrived in the travel industry, bringing with it: pricing transparency; e-commerce; new distribution relationships …
Is your Travel Technology ready for 2016 – or 2006?
By David Eddy on Jan 5, 2016 7:00:00 AM
The beginning of the New Year is the perfect time to take a serious look at your travel technology; the holiday travel rush is over, the staff is back from holiday, a preliminary view of 2015 results is coming into focus and planning for 2016 is being finalized. This look must be a se …