How can a Travel Agency win Millennial Travelers?
By David Eddy on Feb 25, 2016 7:00:00 AM
Based on the frequency of articles focused on millennials over the past two years it’s apparent the travel industry views them as an important demographic. That’s not surprising, the Baby Boomer generation is retiring – perhaps gaining more time for travel but likely with less disposa …
Mobile Transactions & the Travel Industry: Infographics for 2016
By David Eddy on Feb 23, 2016 7:00:00 AM
A Q4 2015 e-commerce survey, condensed into these infographics, provides good insights and guidance for what mobile technology means for the travel industry in 2016. Key take-aways:
Tour Operators & Activity Suppliers: Unique Challenges Ahead!
By David Eddy on Feb 18, 2016 10:54:17 AM
Tours and activities is one of the most difficult sectors of the travel industry to define and analyze. For example, just gauging the size of the sector isn’t easy. A report released this month said, “Consumers spend somewhere between $100 billion to $200 billion annually on tours and …
How a Travel Management Company controls Business Travel Costs (Part 2)
By David Eddy on Feb 16, 2016 7:00:00 AM
Part 1 of this series explored why controlling the cost of employee travel is difficult due to issues that cannot be eliminated and are not easily handled. Part 1 also discussed why these difficulties often lead organizations to use travel management companies (TMC) for their business …
How a Travel Management Company controls Business Travel Costs (Part 1)
By David Eddy on Feb 11, 2016 7:00:00 AM
Business managers often find the challenges of controlling business travel costs to stay top of mind for two reasons: 1) travel costs often appear deceptively easy to manage and control – only to turn out to be quite the opposite; 2) travel is expensive, meaning these costs can quickl …
Protecting your Travel Agency’s Online Reputation
By David Eddy on Feb 9, 2016 7:00:00 AM
There is a great deal of attention paid in travel industry articles to the importance of an effective online presence. Given the growing influence of technology on every aspect of travel – whether travel agency, tour operator, or Travel Management Company – that focus isn’t really sur …
Why Every Travel Management Company should embrace Bleisure
By David Eddy on Feb 4, 2016 7:00:00 AM
The release of BridgeStreet Global Hospital’s The Bleisure Report 2014 introduced a new term to the travel industry and revealed the idea of combining business and leisure travel – far from being outlandish – was a reality for a sizeable number of people and poised for growth. The rep …
Bring Lost Travel Bookings back to Life
By David Eddy on Feb 2, 2016 7:00:00 AM
Lost – or abandoned travel bookings refer to online travel customers who visit a website, put travel products into a shopping cart then leave the site without confirming and completing the transaction. There’s an abundance of articles written on the issue of abandonment in the travel …