The Long Run: How Mobile Apps Can Help Retain Customers
By Nick Ostdick on Sep 29, 2016 9:49:12 AM
It may seem like a magic trick: Turning a one-time customer into a repeat user of a travel company’s products and services. But in today’s global, interconnected travel industry, customer retention and the ability to entice travelers back to a certain travel company is becoming less o …
How Search Efficiency Helps Travel Agents
By Nick Ostdick on Sep 27, 2016 9:23:23 AM
For travel agents, the ability to offer customers quick and efficient search responses is similar to running a marathon - you have to be steady and consistent, but you also have to be fast and nimble, especially in today’s global travel and tourism landscape. A travel agency’s ability …
3 Reasons Why Travel Agents Should Optimize Search Capability
By Nick Ostdick on Sep 22, 2016 9:46:51 AM
Imagine you’re planning a long road trip with a group of friends. You’ve plotted out your route, made a list of stops you want to make and sights you want to see, and the last step is deciding what car you’re going to drive. You want a car that is reliable, big enough to comfortably s …
How Travel Agencies should Master Mobile Bookings: The Do’s and Don’ts
By Nick Ostdick on Sep 20, 2016 10:12:12 AM
According to a recent study by research group eMarketer, about 51 percent of travelers who complete bookings in 2016 will do so via a mobile device - primarily a smartphone or tablet. This figure represents an 8 percent increase from the year prior and reinforces what many in the trav …
What Do Calculators Have to Do with Import Rates?
By Nick Ostdick on Sep 15, 2016 9:45:35 AM
For a moment, let’s consider the calculator. This relatively simple machine allows the user to complete complicated math problems by simply pushing a few buttons or following a fairly easy set of steps. The results, even with the most basic of today’s calculators, are computed quickly …
Travel Technology means Growth for Tour Operators
By David Eddy on Sep 13, 2016 2:30:00 PM
Tour operators are an intriguing part of the travel industry. They’re elusively difficult to capture in a single definition because they form a diverse constellation of products and services, all of which reflect different cultures and geographies.
A celebration of growth and trust
By dcs plus team on Sep 8, 2016 10:13:19 AM
The very beginning ‘When I founded dcs plus, 14 years ago, with no employees and with no capital, I could hardly foresee a growth to an international company with hundreds of customers in over 45 markets and with a staff of over 70 people. We could not have come this far without the l …
From Then to Now, Part III: 5 Big Moments in Travel Technology
By Nick Ostdick on Sep 7, 2016 10:14:11 AM
In the previous entry in our series on the evolution of the travel industry since 2000, we focussed on the major players in the travel and tourism industry and how these companies and organizations have shaped the industry of today. We also discussed how their impact has influenced th …
From Then to Now, Part II: The Travel Industry's Major Players
By Nick Ostdick on Sep 1, 2016 9:45:27 AM
In the first entry of our series on the evolution of the travel industry since 2002, we looked at the traveler and how their needs, desires, tools, and buying behaviors have shifted during the last 14 years. We examined how advances in personal and industry technology have made it eas …