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travel tech insights

Product Updates - February 2017

TBS travel booking system updates

NEW PAYMENT GATEWAY - CyberSource for BLOM Bank 

A new payment gateway was implemented in TBS - BLOM Bank CyberSouce payment.

Currency Mapper - Totalstay

A currency mapper was added for TotalStay supplier allowing the admin to set currency per destination, thus for specific destinations the offer received can be in the desired currency.

Topics: TBS AIDA travel booking system Product updates tour operator solution

5 Surprising Statistics Behind the Rise of Mobile Bookings

A recent report from the travel industry advocacy group EyeforTravel asked 183 respondents across all omareas of the global travel industry landscape about what facet of the travel industry keeps them up most nights. It’s an interesting question, especially given how volatile and variant-rich today’s travel industry can be taken into account the sheer volume of suppliers and network partners. Even so, the overwhelming response to this question was the need to stay ahead of technology and keep pace with the development of new digital platforms or methods of doing business. And this is especially true for mobile bookings and ability of today’s traveler to source, research, and complete bookings on devices no bigger than the palm of their hand.

In fact, EyeforTravel’s May 2016 survey and resulting report identified a number of interesting statistics regarding the continued development of mobile technology that can be applied to travel agents, tour operators, product and service providers, and even consumers.

Topics: Mobile Technology Mobile Apps Mobile Bookings Mobile Travel 2017

3 Ways Travel Bookings Could Change in 2017

With the first month of 2017 nearly behind us, there have been numerous articles about the trends, storylines, and narratives likely to emerge in the travel industry during the next year; in fact, we’ve recently published a handful of entries along similar lines in order to discover where the travel industry is headed and why 2016 was such a critical year across nearly all touch points of the travel landscape. While these forecasts and predictions are interesting in terms of plotting what 2017 might look like, they offer very little in terms practical changes to the industry in specific or targeted areas.

While the idea of booking travel accommodations is most certainly a broad topic, travel bookings are poised to undergo some significant shifts in the coming year, both through the adoption of intelligent search and booking engines, but also in terms of how travel companies position themselves between suppliers and customers in the booking process. In addition, other elements such as the continued growth of mobile technology, emergence of new markets, and further fragmentation of the travel market all add up to some fundamental changes in the way customers complete bookings and travel companies facilitate them.

Topics: Mobile Technology 2017 Travel bookings

5 Ways Online Travel Agencies Can Increase Bookings

It’s a trend you see all too frequently in today’s global travel industry: a traveler lands at an online travel agency’s website with the intent to complete a booking, but then leaves the site empty-handed. This can happen for any number of reasons, but the result is the same regardless: the traveler is unfulfilled by their digital interaction with the OTA, and the OTA misses an opportunity to forge a potentially long-term relationship with the customer.

It’s a problem many OTAs face in today’s travel industry, especially as online and mobile capabilities become cheaper to source and easier to deploy. The expectation that an OTA will operate a robust online travel booking platform is also putting pressure on OTAs to leverage fast, powerful web-based resources travelers can access 24/7 across any number of applications or contexts, be it laptops, smartphones, mobile devices, and more.

Topics: online travel agency Mobile Bookings online travel OTAs Travel bookings

The Importance of Mobile Apps in Corporate Travel

Mobile apps and mobile technology is no longer a trend or fad in today’s travel industry; rather, mobile is a mind-set, or a concrete manner in which customers engage with the travel industry. This is particularly true for corporate travelers who not only are constantly connected to the world via mobile devices, but also demand the highest levels of precision, accuracy, and responsiveness from travel companies as so much of their day-to-day interactions are based on the efficiency of getting from one place to another on time and in good order.

The numbers surrounding the emergence and staying-power of mobile capabilities don’t lie. A recent survey found that more than 60 percent of business travelers indicated a robust, efficient mobile platform was a key driver in a successful travel program. In addition, travelers have come to expect constant connectivity from the travel industry, with nearly 90 percent of respondents indicating they expect Wi-Fi access at hotels, airports, and other common areas within the travel industry.