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travel tech insights

How Agents Can Benefit From A Travel Booking System

Let’s face it: The travel industry is built on responding to disruption. Whether it’s inclement weather  forcing cancellations of flights, hotel accommodations, or tours, or overbookings due to sudden spikes in demand, travel companies must be agile enough to handle these and other temporary breakdowns in calculated, efficient ways to retain customers and continue operations in as normal a way as possible.

Topics: TBS travel booking system Travel booking systems Errors Travel booking problems Travel booking engines

Expecting the Unexpected: 4 Ways to Rethink Your Bookings and cancellation policy

Just like in life, planning ahead is good practice when considering a vacation or trip. Researching and completing bookings well in advance gives travelers peace of mind, keeps them organized, and allows travel agents and tour operators the opportunity to offer additional bookings to complement a customer’s existing itinerary. But the sad fact is the travel industry is prone to unpredictability and cancellations happen.

Weather. Personal struggles. Changes in availability. All these elements factor into why travelers must sometimes postpone, alter, or altogether cancel bookings, accommodations, and tours, and a travel company’s cancellation policy can go a long way toward either enhancing or remedying a traveler’s disappointment.

Topics: customer retention Customer engagement Cancellations Travel booking engines Customer relations

3 Business Process Challenges for Travel Agents

Today’s travel agent is in an interesting position. Some travel industry insiders believe traditional brick-and-mortar travel agents are set to experience a resurgence due to renewed interest from millennial travelers, while others believe traditional travel agents have long outlasted their utility in an online-driven industry. The truth of the matter is most likely somewhere in the middle of these two ideas, but either way travel agents in today’s complex, global travel landscape are faced with a number of challenges in remaining a relevant part of the industry, particularly when it comes to business processes.

For traditional travel agents, the concept of business processes - a series of related business actions or transactions resulting in a certain goal or objective - can be a major pain point for agencies still relying on outdated methods of completing transactions between wholesales, suppliers, distributors, and customers. These methods - often relying on manual data entry, management, and customer relations - lack the flexibility, agility, and transparency travel agents need to get the right products to the right people at the right time. This lack of speed and convenience can seriously hamper a travel agency’s entire value chain and be a determining factor in how healthy and stable a travel agency truly is.

Topics: travel erp travel agency travel business Business Process Automation travel agents

TBS - updates and new features

The travel industry is evolving and the travel agencies' needs grow along with it. We consider that advancement and improvement are driven by the needs of our customers and we focus on ensuring that our solutions bring them benefits and value.

This month, TBS comes with the following additions and features:

Topics: Product updates

Less than a month until WTM London 2016

Following the outcomes brought by the most important shows and events in the travel industry in which we were present, we are preparing to exhibit again, for the fourth consecutive year, at World Travel Market London.

You can meet part of our team from 7th to 9th of November, at Excel London - in the Travel Tech area, stand TT420.   

Topics: Industry Events