How Search Efficiency Helps Travel Agents
By Nick Ostdick on Sep 27, 2016 9:23:23 AM
For travel agents, the ability to offer customers quick and efficient search responses is similar to running a marathon - you have to be steady and consistent, but you also have to be fast and nimble, especially in today’s global travel and tourism landscape. A travel agency’s ability …
Putting the Back Office First: How Travel Companies Should Embrace Automation
By Nick Ostdick on Jul 26, 2016 9:17:53 AM
The back office. It’s a curious space - akin to a No Man’s Land - within the travel industry that doesn’t receive much play or attention either from travel companies or those operating within the tourism sector. In today’s world, an interesting dichotomy of focus has developed within …
Why a Travel Management Company Needs an ERP Solution
By Nick Ostdick on Jul 21, 2016 1:52:54 PM
Reach into your pocket, pull out your smartphone, and this is what you’re likely to find: an MP3 player; a GPS device; a calendar; an internet web browser; a video player; and perhaps even a platform for paying for goods and services at the POS in any given supermarket or megamart. In …
Mega Marts and the Value of a Travel ERP System
By Nick Ostdick on May 19, 2016 9:00:00 AM
There was a time, though it may be difficult to imagine now, before the advent of the mega mart when shopping for groceries, home goods, hardware, and other domestic necessities was an all-day affair. Multiple stops at different specialty stores would be required, which would be costl …
Digital: Rocket Fuel for the Travel Industry
By David Eddy on Mar 31, 2016 7:00:00 AM
There are times when all of us make the mistake of assuming we know the facts behind an event, trend or circumstance - only to learn at some point how very wrong our unchallenged assumptions and beliefs were. For instance, take a recent event, light years removed from the travel indus …