travel tech insights

TINA mid back office system updates

Changes in TINA Theme

In the latest version of TINA, we have performed changes regarding the theme. In this respect, the most used option - the Offer icon is now available directly from the services list.

The rest of the options such as: Generate document and Passengers external services associations are available at service details section and can be accessed by clicking on the name of the service, as per the image below:

The possibility to add notes at Order level

A new option was developed in the latest version of the application. Now, the user has the possibility to add quick notes at order level, as you can notice in the image below:

This option is very useful, allowing the user to fill important information and details regarding the order - this information will be available for all the users of the application.

After a note is added, it is stored in the application and it can be accessed at any time in Detail order section, as per the following image:

Changes in the recepient field when sending email from TINA

If you send emails from the latest version of TINA, you have the possibility to add in the recipient field (CC) any e-mail address, even if it's not associated with a TINA user.

TINA mid back office system updates

Changes in Fees Management – 2 new criteria available

We have developed the option to set rules for commission, discount, or service fee, based on the value of the Service price or the Service price + taxes, only for the imported services.

CCI remark for tickets paid by credit card in Sabre

Now, you can to load the credit card type and number details as CCI remark, on the service level, when the form of payment for the services imported from Sabre is set to CC. The remark will be configured in the Setup module – Remarks section (service category).

The format of the remark should be set as: CCI [CREDIT_CARD_TYPE] [CREDIT_CARD_NUMBER]

TINA Worldspan supplier integration update:

We have added the possibility to parse and process tickets from Worldspan. 

TBS travel booking system updates

Resellers - flight searches and reservations counter

A new section was developed in the 'Resellers' module - 'Search counter'.

The section displays the total number of flight searches and reservations made by the reseller and offers the admin filter options based on the flight provider (all or specific) and time period (daily and monthly).

Flights - display message in book page when status is different than HK

New quality control feature that optimizes the search and book time of the travel agents:

For the flight reservations which have at least one segment with status different than HK, a message is displayed in the booking page: 'Please check the segments status. Ticket issuance might not be possible or might lead to accepting schedule change.'

During the past decade it has certainly seemed to be the case that disruption has been experienced to a far greater degree on the leisure side of travel rather than business side. Leisure travel has been impacted by OTA and witnessed the role of the travel agent - though still a force now – reduced in decision-making influence to that of friends, family and social media.

There are very few people who haven’t heard the refrain, “I know half my marketing expenditure is a waste of money, I just don’t know which half.” One reason for this saying’s longevity is that it contains a kernel of truth; every travel company would love to know exactly what turns a visitor into a customer – so it could only spend money on what makes that happen.